Refund policy

Returns

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at info@boowannicole.com. Please note that returns will need to be sent to the following address: [25 Francis La, Kensington VIC, Australia. 3031]

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Shipping charges will not be refunded for all shipped orders.

We will not accept any returns without contacting us first. We will not refund transaction processing fees for orders canceled by buyers before receiving their orders.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

The refund process normally takes 2-7 days to process, depending on the payment method you used to make the purchase. If more than 15 business days have passed since we approved your return, please contact us at info@boowannicole.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Custom-made products (such as special orders or personalized items) are not eligible for return. We also do not accept returns for hazardous materials, materials in liquid and powder form. Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.