Shipping policy

Boowan Nicole ships internationally. You can place your order on the website. If you have any questions, please email info@boowannicole.com.

We ship free of charge to the following countries and regions:

Australia, Austria, Belgium, Belarus, Bulgaria, Canada, Croatia, Czechia, Denmark, France, Finland, Germany, Greece, Hungary, Indonesia, Ireland, Italy, Israel, Japan, Latvia, Luxembourg, Malaysia, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Romania, Russia, Saudi Arabia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Taiwan, Thailand, Turkey, United Arab Emirate, United Kingdom, United States (excl Military, Territories), Vietnam. 

The shipping time varies between 7 to 15 working days, depending on countries and regions. 

-----------------

We also ship to the following countries with additional shipping charges:

India, Switzerland, South Africa, Brazil, Chile, Peru, Jordan, Kuwait, Lebanon, Lithuania, Mexico, Oman, Qatar, Serbia,  Ukraine, Estonia, Georgia, Morocco, Nigeria, Bahrain, Brunei, Kazakhstan, Uzbekistan, Pakistan, Iceland,  Kenya, Algeria, Egypt, Cyprus, Malta, Sri Lanka, Colombia, Argentina

The shipping time varies between 10 to 22 working days, depending on countries and regions. 

-----------------

We also offer an 'Expedited Shipping' option, fulfilled by FedEx, at additional charges, which you can select at checkout. This worldwide express service generally takes 3-7 days to reach your doorstep.

-----------------

Shipping costs are based on distance and the weight and size of your package. The default shipping service is by national postal services, which takes 7-22 working days to reach your door depending on the efficiency of your local national postal services.

We are shipping from multiple locations including our studio in Melbourne, Australia; US Warehouse in California; and our Production Partner in Qingdao, China. The exact 'ship from' location for your specific order will depend on the availability of the products you ordered and is not up to your choice. 

Tariff and Custom Clearance

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Taxes and/or custom duties vary based on where you live and are charged upon arriving at your country's customs. If you don’t pick up your package and it’s returned to Boowan Nicole, we will refund you the product price only.

Shipping Restrictions
It’s your responsibility to know the specific import restrictions for your country. If your package is refused or destroyed, Boowan Nicole won’t be able to refund your order or offer a replacement at no charge. 

  • Certain items can’t ship internationally, including lye, witch hazel, alcohol, and more. Information on restrictions is included in the checkout process.
  • Korea, Japan, and New Zealand won’t allow botanical items (seeds, flower parts, or any organic plant substances) to be imported without special documentation outside the scope of what Boowan Nicole can do.
  • Shipments to Mexico require special licensing and it’s especially hard to import colorants and botanicals. Please make sure you have the correct business license before you order.  
  • Shipments to Brazil require a Tax ID number for private individuals and businesses. In Brazil, this is called the Cadastro Pessoa Fisica (CPF) and has a format like 000.000.028-00. For businesses, the number is called a Cadastro Nacional de Pessoa Juridica (CNPJ) and it has a format like 00.000.486/0001-0.
  • Shipments to Indonesia require an import license. 
  • Shipments to Serbia require a business license for invoices over $200 US.
  • We don't ship to embargoed or targeted sanctioned countries.